AlchemyWorks are committed to protecting the privacy of individuals who use it's web site or services.
Contact Information - Information will be collected for account contacts, and also for users being given access to services. This information will not be shared, sold, rented or traded with other parties. Contact information is used only for system access, and to advise on any service or operation issues. The legal basis for this contact under the GDPR is contract, for users participating in trial or subscribed accounts. Contact may be made on the basis of consent where users have explicitly granted this consent on a contact form.
Customer Data - Customers are able to submit data to the AlchemyWorks services. We will not review, share, distribute or reference this data, other than to provide support where requested by the customer, or where required in law. Support staff cannot see protectively marked information, if this feature is available.
Billing Information - We do not store credit card details nor do we share customer details with any 3rd parties.
Data Transfer - For availability and resiliency, data may be transferred between AlchemyWorks servers. While in transit this data is encrypted. Data is held on servers located in the USA, and is encrypted at rest.
User Rights - Under the GDPR users have the right to request data held pertaining to them, to request that data be erased and also to withdraw consent for contact. These requests can be made through the contact form on the AlchemyWorks web site. Consent for contact may also be withdrawn by selecting the option presented in communication emails.