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Frequently Asked Questions

AW How do I create a free account ?
AW Can I invite people to join a project ?
AW Will the system work on my mobile device ?
AW Is there a minimum user count for subscriptions ?
AW Can I change the subscription level ?
AW How easy is it to cancel a subscription ?
AW What support is available ?
AW Who would benefit from using this system ?
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How do I create a free account ?
Simply create a trial account, and when you have finished exploring the system in enterprise mode, change the account into a free subscription under the settings / subscription menu. Note that free accounts are limited to 5 users and 100 projects.
Can I invite people to join a project ?
Yes, professional and enterprise level subscriptions support an unlimited number of visitor accounts. Within the project workers section, select type visitor and specify the email to invite. An introduction will be send to the recipient guiding them through the enrolment process, and giving them access to any projects they are invited to.
Will the system work on my mobile device ?
The system is designed to work well on all mobile platforms. If a specific version is not available for your mobile, just bookmark the web site (login page ideally) on the home page of your mobile device. A version for the Android™ platform is available for download on Google Play™.

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Is there a minimum user count for subscriptions ?
No, subscriptions can be created with a single user, and this can be increased by any number at some later time. User counts can also be reduced.
Can I change the subscription level ?
If you create a Standard account, and then decide that some features of Professional or Enterprise levels are required, then a subscription can be updated at any time, either up or down.
How easy is it to cancel a subscription ?
Subscriptions are billed monthly in advance. If you decide to cancel, this can be done at any time, and the account will expire at the end of the current monthly period. If you change your mind, the data will be retained and the system available at reduced functionality for a further 30 days, during which a subscription can be re-started.
What support is available ?
AlchemyWorks contains a comprehensive context sensitive help system. In addition Enterprise level subscriptions have access to a formal support channel.
Who would benefit from using this system ?
The AlchemyWorks Project Management System is ideal for project and programme managers seeking to better manage their project portfolio. It is particularly suited for situations where project members are geographically or organisationally disbursed. It is also suited for companies looking for better visibility and reporting on projects, or individuals tasked with complex projects.
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